General Manager Job Description
General Description:
The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, ensuring a consistently excellent guest experience, driving profitability, and maintaining the highest standards of quality and compliance. The GM leads the restaurant team by fostering a positive work environment, developing team members, and managing daily operations to achieve company goals.
Type of position:
☒ Full-time
☐ Seasonal
☐ Part-time
☐ Contractor
☐ Intern
Reporting to:
Regional Manager
Hours: 50-60 hours/week
☒ Exempt
☐ Nonexempt
Duties & Responsibilities
Oversee daily restaurant operations, ensuring efficiency, consistency, and adherence to company standards.
Implement and maintain health and safety regulations, ensuring compliance with all local, state, and federal laws.
Recruit, hire, train, and develop high-performing team members, including FOH and BOH staff.
Essential Functions
- 3+ years of experience as a General Manager or equivalent role in a fast-paced, high-volume restaurant environment.
- Proven track record of managing P&L statements, budgets, and achieving financial targets.
- Strong leadership and team-building skills, with the ability to inspire and motivate diverse teams.
- Exceptional communication, organizational, and problem-solving skills.
- Experience with full-service bar operations, including menu development and compliance, is a plus.
- In-depth knowledge of restaurant operations, including FOH, BOH, and beverage programs.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Familiarity with POS systems, scheduling tools, and financial reporting software.
- Strong understanding of health, safety, and food handling regulations.
- Ability to stand and walk for extended periods (up to 8–10 hours per shift).
- Ability to lift and carry up to 25–50 pounds.
- Frequent bending, reaching, and repetitive movements in a fast-paced environment.
- Ability to work in varying conditions, including heat, cold, and noise.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.