UCAM

Sign Up/Sign In
Flag job

Report

Service Engineer

Min Experience

5 years

Location

Bangalore North, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Dear All, 

Greetings for the day!!


JD 

Name of the Position: Sr. Service Engineer

Reporting Head: Head Customer Support

Work Location: Peenya

Experience : 5 ~ 7 Years

Joining Time: Immediate

Soft / Behavioural Skill :

  • Good Communication, Trouble Shooting Techniques,

  • Convincing Skill & Negotiation Skills

  • Knowledge of Computer


Skill Set Required :

  • Technical Knowledge

  • Knowledge of Machine Tools Industry

  • Multi-Tasking


Job Description:

  • Act for customer complaints with service immediately. 

  • Document preparation for new installation & interfacing prior to Service Engineer at customer site.

  • Installation & Interfacing online technical support to the Service Engineers and customers during Rotary Table at maintenance.

  • Entering customer complaint in to Sales Force for Bangalore Region.

  • Organizing service visits with respect to complaints. 

  • CNC knowledge (Fanuc, Siemens controllers etc.)

  • Recording & Monitoring Daily Customer Complaints.

  • Responsible for supporting to house service activities. 

  • Technical support to the field engineers for Servicing / Installation

  • Arranging spares support required for customer, field engineers and in-house repair

  • Preparing the training document required for training with the help of Design Department

  • Training to field engineers and customers

  • To send the RT received for repair within the specific time 

  • Participate in CAPA / root cause analysis meeting

​









Benefits

Medical Insurance

Canteen Facilities 

About the company

Manufacturer of high-precision CNC rotary tables and indexing solutions.

Skills

Root Cause Analysis
technical support