Zensar Technologies
Website:
zensar.com
Job details:
Mandatory Skills
JOB DESCRIPTION
- Cisco Unified Communication Manager 11.x and above
- Cisco Webex Control Hub administration
- Teams Meetings Administrations, Users and policy managements.
- Zoom user and meeting Administration feature controls through groups assignments.
- Troubleshooting and Managing Teams and Zoom meetings.
- Teams, Zoom Reports, Analytics
- Cisco TMS
- Cisco Telepresence Endpoints (Room Series & Legacy Cisco Devices)
- Cisco Expressways
- Zoom Conferencing and integration with Cisco TelePresence
- MS Teams Conferencing and CVI with WebEx
- MS Teams WebRTC, Web Engine concept for VC devices
- Knowledge and troubleshooting skills of protocols like MGCP, H323 & SIP
- Panopto Recorder management and integration with Collaboration Infrastructure are highly preferable
- Exchange room mailbox fundamentals and Booking concepts
- Complex call routing problem solving skills that involves CUCM , Expressway and Services like Pexip Microsoft.
- Strong understanding of SIP Call flow and Media flow concepts including QOS standards.
Good to have Skills
- PowerShell
- Power Automate Flow
- Azure Intune and resource accounts concepts
Responsibilities
Responsibilities and Skill Requirement:
- Responsible for designing, managing, maintaining and troubleshooting UC Infrastructure
- Works closely with the network, systems and peers to ensure integration and stability within the UC platform.
- Create SOP, End user documents
- Understating of Basic SIP Integration.
- Strong Knowledge of Signalling protocol such H.323 and SIP,HTTPS, TLS,TCP
- Understanding and verifying call/meeting data in perspective of QOS for voice and video over WAN connections.
- Configuration & troubleshooting of Cisco TelePresence endpoints.
- upgrade of Linux servers and VC endpoints
- Follow ITIL processes like Change, Problem & Incident Management and hands on experience in Service-Now
- Self-Motivated with the ability to effectively interact with all the levels within the company.
- understanding of customer requirements
Qualifications
Expert in troubleshooting and managing the UC Infrastructure
Should have worked in client facing role
Self-Motivated with the ability to effectively interact with all the levels within the company
Good in verbal and written communication
Proactive thinking
MS Teams
Cisco AV Products
About Us
At Zensar, we’re
“experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Click on Apply to know more.