Customer Service Executive

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills and attention to detail make a real difference? We are recruiting on behalf of our client, a highly regarded organisation in their industry, for a Customer Services Executive to join their dynamic team. This is a fantastic opportunity to play a key role in maintaining and enhancing the company's reputation for outstanding customer care. Key Responsibilities: Be the first point of contact for all customer enquiries via phone, email, and web chat, ensuring calls are answered promptly and efficiently. Process orders, quotations, and returns accurately, while keeping customers informed of any delays or shortages. Maintain and update customer records, ensuring all information is accurate and up-to-date. Liaise with internal departments, including procurement and account managers, to meet customer needs. Monitor courier deliveries, follow up on exceptions, and inform customers and account managers of any issues. Attend daily and monthly team meetings to stay aligned with company goals and updates. Provide exceptional customer service by handling enquiries with professionalism and enthusiasm. Requirements Previous experience in customer service, sales administration, or a similar role. Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook, Teams). Excellent telephone manner with the ability to build rapport quickly. Highly organised, with exceptional attention to detail and time management skills. A proactive team player with a commitment to delivering outstanding service. Experience with CRM systems and order processing is an advantage.