Operations Specialist

Help us bring people and businesses together

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

The Past, Present & Future

The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.

The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.

The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you 👋) to join us on our journey.

You and us

We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our core values:

🌵 GROW TOGETHER

⛰ DEMONSTRATE PASSION & PERFORMANCE

✊ BE BOLD & DRIVE CHANGE

🚀 BE CUSTOMER OBSESSED

So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.

As a Operations Specialist, you are the link between the operational side and product development. Through working in close contact with Product Managers and Engineering teams, we are able to provide guidance to client-facing teams on technical matters and current product developments. We advise them on client inquiries and revise current workflows for optimal resolution and efficiency.

Our exceedingly comprehensive knowledge of the product and product related systems enables us to identify workflow gaps and to integrate improvements. Our proposals are based on analyzed data and by envisioning an ideal process and outcomes. By focusing on relevant information, we are able to transfer knowledge effectively and in a clear and digestible way - internally and externally.

Reading API documentation and executing API calls as well as performing SQL queries in order to investigate root causes are integral tasks of our day-to-day business.

Any additional coding skills (HTML, JS, CSS, Python, etc.) facilitate the fulfilment of our responsibilities.

Your responsibilities:

• Provide operational expertise for internal and external projects on feasibility and capacity in accordance with current resources and offered service
• Gain specific knowledge on current and past product developments to give guidance for client-facing teams and maintain strong cross-functional relationships
• Revise current processes and workflows, analyze service related data to propose improvements and adjustments to optimize operational efficiency
• Assist internal stakeholders in ticket escalations by triaging reported client bugs, creating individual database reports and performing technical tasks
• Partner with Product & Engineering to have top notch knowledge about current product developments
• Identify and provide creative solutions for challenges that are outside of the regular service process and ensure long-term resolutions while delivering top tier service to every customer interaction
• Offer appropriate solutions and/or explanations towards clients (written or verbal form) in a de-escalating manner that are in the interest of both parties
  
  

Your profile:

• Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of online marketing, e-commerce or IT
• Analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of the SEO space
• Quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself
• Work in a very structured, independent manner and prioritize current challenges cool-headedly
• Familiar with a constantly changing environment and a fast implementation of new solutions
• Open for new ideas and approaches, you have excellent communication skills, both written and verbal
• Understand our clients’ needs and offer a truly service-oriented support without leaving the company goals behind
• Natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail
• You are curious and have an intrinsic motivation to learn new things and are eager to present gathered knowledge
• You have an academic degree or equivalent vocational training
• You are fluent in English
  
  

What we offer:

💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.

😁 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.

🤸🏽‍♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.

💸 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.

♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.

🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.

⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.

🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.

🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.

Remember our "Grow Together" value from the beginning of the ad?

We mean it.

🌵🏔✊🚀

Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.

In the meantime, let our "Uberall" social account give you some real-life impressions.

👥 Diversity, Equity, Inclusion & Belonging:

At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.

Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.

Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment. We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.