Uber Business Analyst

To improve the user experience, the APAC Analytics & Insights team works with Community Operations managers around the region. By highlighting important issues, spotting holes in current procedures, and enabling stakeholders to make data-driven choices that enhance customer satisfaction and create business value through a more efficient support journey, the analyst plays a crucial part in producing insights from customer support data.

Uber is a multinational technology company that revolutionized the transportation industry with its ride-hailing platform. It operates a digital platform that connects riders with drivers through a mobile application. Uber has expanded its services beyond rides to include food delivery, freight, and even autonomous vehicle research.