Lugera Talent Solutions (ex. Adecco) is leader in providing HR services. For our client, Uber, we are looking for an:
In-person Support Representative m/f
Location: Zagreb
Uber is a technology company that is changing the way the world thinks about transportation. They are building technology which people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. They are making cities safer, smarter, and more connected.
For their amazing team, we’re looking for a In-person Support Representative to support the day-to-day operations of their Greenlight locations in Croatia.
In this role, you’ll build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Community Operations team and learn the Uber business from the ground up.
WHAT YOU'LL DO:
- Deliver 5-star, in-person, and/or remote support to our driver-partners
- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
- Facilitate driver sign-ups and communicate the value proposition of driving with Uber, including proactive outreach when necessary
- Own personal metrics for customer support and performance
- Ensure issues are resolved using procedures or are escalated promptly
- Engage and support drivers and earners already on the platform to enable them for greater success
- Promote the Uber brand and get driver-partners excited to get onboarded and be on the road
- Assist with support, events, and projects as needed
- Communicate effectively with internal stakeholders when needed
- Present to groups of drivers and earners
- Travel around the country to support operations
WHAT YOU’LL NEED:
- Great communication skills and ability to interact with internal and external partners
- Attention to detail, problem-solving abilities, and organizational skills
- Empathy, active listening, and strong EQ to handle customer interactions professionally
- Ability to adapt, collaborate, and manage conflicts when needed
- Basic computer proficiency and ability to navigate multiple systems
- Willingness and ability to travel within Croatia as needed
BONUS POINTS IF:
- You have previous sales experience
- You have previous customer account management experience
- You have previous customer support experience
Please be advised that the contract duration is for a fixed term.
If you are looking for a career in a modern company which offers great learning possibilities and further self-improvement and your profile meets the above mentioned requirements, please send us your CV in English via application link.
