Head of Global Sales Strategy, Planning and Operations - Digital Sales Center

This is a hybrid role - our team collaborates in-person out of our incredible offices 50% of the time.

About The Role

In this role as the Sr. Manager, Global Sales Strategy, Planning and Operations of the Delivery Commercial Operations (DCO) for Digital Sales Center (DSC), you will be the Sales Strategy & Operations Leader for the scaling SMB sales engine worldwide. You will be responsible for building and leading the operational infrastructure and rhythm of business cadence for the Digital Sales Center, working closely with the DSC Leadership team to execute the DSC strategy, ensuring alignment with regional sales objectives, and delivering revenue growth.

The ideal candidate thrives in fast-paced, high-growth environments and is passionate about designing, implementing, and optimizing sales processes and commercial strategies. They will work closely with sales leaders, regional leaders, leadership teams, finance, strategy, and other cross-functional partners to ensure Uber's SMB sales teams operate at peak efficiency.

This role requires a strong builder mindset, combining strategic planning, analytical rigor, and operational execution to develop a high-performing team and world-class sales strategy, planning and operations function.

What You'll Do

• Build and lead the DSC Sales Strategy, Planning and Operations function from the ground up, designing processes, systems, operational standards and onboarding & coaching team members to support Uber's DSC organization.
• Support DSC leadership in management of the BPO partnerships to achieve ambitious growth targets.
• Develop and execute a sales strategy and planning process for DSC organization
• Own sales forecasting, target setting, segmentation, and book-of-business design, the design and management of OKRs, ensuring operational efficiency and data-driven decision-making.
• Lead strategic planning and drive the rhythm of the business, including weekly, monthly, quarterly, and annual cadences.
• Scale sales processes by defining and optimizing tools, reporting structures, and workflows.
• Partner closely with DSC and regional sales leadership to drive performance insights, identify areas of improvement, and implement data-backed recommendations.
• Manage and mentor a growing team, fostering a high-performance culture.
• Collaborate cross-functionally with Edge DCO leads, finance, HR, strategy & planning, and other stakeholders to streamline sales processes and align on business objectives.
• Design and execute experiments to drive growth, increase efficiency, and improve overall sales effectiveness.
• Merchant-Centric Growth: Ensure that the sales strategy is tailored to address the unique challenges faced by SMB merchants, enhancing their engagement and success on the Uber Eats platform.
  
  

Basic Qualifications

• Minimum 7 years supporting a Global Sales Strategy, Sales Planning, or GTM Operations function with 150+ AMs or AEs
• 3+ years of direct people management experience
• Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy.
• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency
• Intermediate + proficiency in Microsoft Excel, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
• Bachelor's degree
  
  

Preferred Qualifications

• 10 years of experience in Sales Strategy, Sales Planning, or GTM Operations function with 200+ AMs or AEs
• 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
• Experience in a high-growth B2B company.
• Experience managing Sales Strategy & Operations for a BPO or an otherwise scaling sales function.
• MBA or higher degree in economics, math, business or similar discipline
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
• Ability to influence without direct authority and thrive in ambiguity.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
• Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels.
• Proven ability to scale operations, lead with data, and drive strategic initiatives in a rapidly evolving business.
• Strong people management skills and EQ-driving business results while also being an empathetic leader
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.