About the role
Uber announced job vacancy for the post of Business Analyst. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Name of the Company
Uber
Required Qualifications
Graduate
Skills
SQL, Python, Looker studio and Tableau
Category
Support Operations, Community Operations
Work Type
Onsite
In the APAC Analytics & Insights team, they collaborate with Community Operations managers across the region to enhance the customer experience. The analyst plays a critical role in generating insights from customer support data—pinpointing key concerns, identifying gaps in existing processes, and empowering stakeholders to make data-backed decisions that improve customer experience and deliver business value through a smoother, more effective support journey.
Θ Positions: Business Analyst
Θ Job Location: Hyderabad
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 143477
Roles & Responsibilities:
Translate business problems into analytical solutions by writing efficient SQL queries to extract and analyse relevant data.
Conduct root-cause analysis to uncover drivers of customer support interactions and identify gaps across processes, products, or operations.
Identify opportunities to enhance the customer experience and provide stakeholders with data-driven insights to drive long-term improvements.
Build and maintain dashboards to monitor KPIs, surface trends, and highlight anomalies requiring stakeholder attention.
Deliver actionable insights through clear, compelling storytelling that supports strategic decision-making.
Foster a collaborative team culture and mentor peers by sharing knowledge
Required Skills & Qualifications:
Strong business acumen and the ability to translate business questions into analytical solutions
Expertise in data querying and manipulation using SQL
Proficiency in Python for data analysis and automation tasks
Experience with data visualization and dashboard creation using Looker studio and Tableau
Strong skills in G-Suite tools
Proven experience in stakeholder management and presenting insights
Excellent communication skills and a flair for data-driven storytelling
Self-starter with a proactive approach to identifying opportunities for improvement
Preferred Qualifications:
Background in Statistics or strong understanding of statistical methods
Experience in A/B testing or Experimentation setups
Advanced proficiency in Python with a strong ability to debug and resolve errors in fast-paced environments.
About the company
Uber is a global ridesharing company that has revolutionized transportation, making it easier, safer and more reliable for people to get around. From its roots in San Francisco, Uber has grown into a leading technology platform that connects riders and drivers in more than 10,000 cities around the world.