Workforce Management Supervisor | Remote/Work from Anywhere

Overview ABOUT UA/UNIFORM ADVANTAGE BRANDS For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on the foundation of providing exceptional customer service and world-class products. We are seeking a remote Workforce Management Supervisor to join our growing team. This role will be instrumental in efficiently managing and supporting our workforce to drive business results. Key Responsibilities: - Ensure appropriate staffing levels to meet business demands - Analyze productivity, efficiency, and quality metrics to identify opportunities for improvement - Develop and implement performance improvement plans - Collaborate with cross-functional teams to develop and execute workforce strategies - Provide coaching and feedback to team members to support their professional development - Contribute to the ongoing enhancement of our workforce management processes and systems - Maintain and update employee records and schedules - Identify and resolve workforce-related issues in a timely manner Requirements: - 3+ years of workforce management experience in a contact center or retail environment - Proficient in workforce management tools and technologies - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong attention to detail and ability to multitask - Adaptable to change and comfortable with ambiguity - Experience working in a remote or hybrid environment is a plus

For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on the foundation of providing exceptional customer service and world-class products.