Security ClearanceNot Required
Duties
Why Join OSC? OSC consistently ranks high in the Federal Employee Viewpoint Survey (FEVS) for workplace satisfaction! Division Overview The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for the OSC's wide area and local area network in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, the enterprise wide VOIP telephone system, eDiscovery system, and support for a variety of other computer and telecommunication capabilities. You can find additional information about our program units here. Duties Under the supervision or mentorship of the CIO, you may: Serve as principal POC for creating, configuring, maintaining and updating all IT systems; Lead the administration and operation of enterprise and purpose-built cloud environments; Drafts or develops operational policies, procedures, requirements, and practices for all IT systems; Develops and provides compliance oversight for implementation of systems requirements, policies, guidelines, and practices; Provides expert advice, counsel and instruction to employees, supervisors, and management on systems issues and administration; Generates and runs pilots for future applications; Investigates options for resolutions and recommends optimal solutions, presenting information in writing or orally; Ensures compliance with agency IT security requirements; Performs other related duties as assigned. Ideal Candidate We are looking for candidates who embrace the privilege of public service, bring enthusiasm and dedication to such service, and work well within a team setting. Flexibility and a strong commitment to OSC's statutory mission are essential. Positions may be filled at either GS-12 or GS-13 grade level, at management's discretion and based upon applicant experience.
Qualifications
Minimum Qualifications GS-12: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties: Four (4) IT Competencies: Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; Oral Communication - Convincingly conveying complex information to customers and using various methods to explain and convey information; Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives. AND Assisting or leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices; Communicating effectively with users and team members, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support; Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and Assisting with or managing servers, storage, networking, application components across hybrid environments. GS-13: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties: Four (4) IT Competencies: Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; occasionally reviewing work completed by others; Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction; Oral Communication - Convincingly conveying complex information to customers; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs. AND Leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices; Communicating effectively with users, team members, and management, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support; Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and Managing servers, storage, networking, application components across hybrid environments. Time in Grade Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify. Your resume must explicitly outline your qualifications. We will not make assumptions about your experience. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined above. Annual Leave Accrual Credit Selectees for their first Federal position may be eligible to earn a higher annual leave accrual rate based on prior non-Federal or uniformed service work experience. The amount of service credited will be based on specialized experience or qualifying experience that is provided on the applicant resume and documentation submitted.
Other Information
ACTIVE-DUTY SERVICE MEMBERS: In accordance with VOW to Hire Heroes Act of 2011 (Public Law 112-56),Current military members may apply by submitting a "certification" of active service in lieu of a DD-214. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain: (1) your rank; (2) dates of active duty service; (3) type of discharge and projected character of service (i.e. honorable); (4) projected Veteran's preference, if applicable; (5) date terminal leave begins, if applicable; (6) date of expected discharge or release that is within 120 days of your employment application submission; and (7) signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. If selected, your qualifying separation, veteran's preference, and/or appointment eligibility will be verified prior to appointment. Active-duty members that fail to provide a valid "certification" of service with their initial application will be found to have an incomplete application. Military members may be appointed before the effective date of their military retirement/separation if on terminal leave. Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Program (ICTAP): If you have never worked for the Federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To receive selection priority, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority, applicants must satisfy all qualification requirements for the position and have a rating of 85 or above. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements, you may review the information at the following links: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Family of Overseas Employees Peace Corp/VISTA SELECTIVE SERVICE: Individuals born after December 31, 1959 must be registered or exempt from Selective Service. You can find more information on Who Must Register and Exemptions here. In addition, you can find more information on what to do if you failed to register here. DEVELOPMENTAL POSITIONS: This position can be filled at the GS-12 or full performance GS-13 grade level depending on applicant experience and management needs. If filled at the lower grade level, noncompetitive promotion to the next grade level is authorized but not implied. It is dependent upon meeting time-in-grade requirements, specialized experience, required training and any other management requirements to demonstrate ability to perform the next higher/target grade level. These are not Bargaining Unit positions.