Security ClearanceNot Required
Duties
The duties and responsibilities for a IT Specialist (CUSTSPT), GS-2210-12/13 generally include, but are not limited to, the following: Manage assigned IT/communications environment with privileged access. Plan, coordinate, install, and analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability of all components of the assigned system. Resolve IT and functional problems in response to customer reported incidents. Provide technical support to customers. Troubleshoot and diagnose system failures to isolate sources of problems. Identify and document system requirements for specific needs of customers. Ensure upgrades to the base IT and communications infrastructure are identified. Assists customers in developing and submitting recommendations for additional equipment and funds.
Qualifications
To qualify for the position of IT Specialist, at GS-2210-12/13, you must meet the basic qualification requirements listed below. Basic Qualification for 2210 series: Please refer to the OPM IT Management Series 2210 Qualification Standard for the specific experience requirements for the GS-12 and above positions. AND Specialize Experience: For the GS-12, you must have one year of specialized experience at the GS-11 grade level or equivalent pay band in the Federal Service, which includes: Developing and/or testing system software and/or make modification; Providing Tier 2 support to diagnose and/or resolve IT problems. Specialize Experience: For the GS-13, you must have one year of specialized experience at the GS-12 grade level or equivalent pay band in the Federal Service, which includes: Providing the highest level of technical support for products and/or services; Handling full desktop support, performs diagnostic testing, and addresses issues related to operating systems, software applications, and/or network connectivity. You MUST meet all qualification requirements, including time-in-grade, by 05/18/2026 of this announcement. Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume. After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you. You will have 48 hours from the closing date of this announcement 05/18/2026 to complete the assessment as this assessment is part of your application.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
Other Information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. Probationary or Trial Period (as applicable): As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: 1) your performance and conduct; 2) the needs and interests of the agency; 3) whether your continued employment would advance organizational goals of the agency or the Government; and 4) whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline. DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov. Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to the hiring office using the contact information listed in the announcement. Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.