Desktop Support Level II

Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities:

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Required

• Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Strong customer support and customer service skills.
• Excellent communication skills (written and verbal).
• Experience working with ServiceNow and Print Release
• Experience managing network modernization work or system projects of similar scope and complexity.
• Active IAT Level II Certification/Active "Security Plus" certification

Location:

• On site support at Westover AFRB in Chicopee, MA.

Clearance:

• Active DoD "Secret" Clearance