Staff, Software Engineer (L4)

Join the team as Twilio’s next Staff Software Engineer. Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job This position is needed to help Twilio keep pace and innovate solutions with the evolving Compliance ecosystem and in products that allow Twilio to Know Your Customer (KYC). Our team enables customers to send their communication in compliance for many countries and regulations. We power the customer’s journey through setting up their KYC information within the regulations and requirements of our partners in the ecosystem. We build products that would enable customers for a great onboarding experience with ease of use so that they can send the communication they need as soon as possible. Responsibilities In this role, you’ll: Own multiple services powering the KYC onboarding experience of our customers Own and drive the next generation of architecture vision that empowers expansions of Compliance programs globally Design and develop elegant and scalable solutions across a wide variety of contexts, fronted with highly available and responsive APIs Technical leader and a mentor to junior members of the team Work in a distributed-first team and collaborating with a variety of engineer and non-engineer roles across multiple teams and business units Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong fundamental knowledge of software development and best practices, especially with respect to web service implementation. Deep understanding of external systems integration, with defensive and hardened approaches to mitigate downstream issues. Exposure to architectural design patterns of high-scale systems (e.g. well-designed APIs, high volume data pipelines, efficient algorithms) and experience navigating and understanding large-scale software architectures. Maintaining and operating always-on cloud services. An unwillingness to settle for “good enough”, instead staying focused on longevity through well-tested code and continuous improvement. Demonstrated commitment to seeking diverse viewpoints and acting with intention to create an inclusive team environment. Working in a distributed-first team and collaborating with a variety of engineer and non-engineer roles. A technical leader mentoring and providing leadership to engineering teams. Desired: 5+ years of Engineering experience, developing and maintaining high traffic services Experience with JVM languages Experience with AWS Cloud services, such as DynamoDB, S3, and Glue Experience with Kubernetes Experience with Terraform Cloud Experience with Temporal workflow orchestration Location This role will be remote in the US and Canada. This role is not eligible to be hired on the San Francisco Bay Area, San Jose, Oakland or any provinces outside of British Columnbia, Ontario or Alberta. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.