Software Engineer (L1) - Voice Connectivity

This position is needed to evolve Twilio Voice’s Security and Traffic Management platform to the next level by leveraging cutting edge technologies to build and deploy software in a fast paced environment. This platform enables Routing to the PSTN, enforces regulatory compliance and is part of the broader Voice Connectivity umbrella. As an engineer on this team, you will be at the forefront of innovation but would also have a unique opportunity to gain deep industry insights and build expertise in massively scaled distributed systems. You'll be part of our top-tier teams chartered to advance our Voice Traffic Management platform, using cutting-edge technologies, developing high-performance solutions that are driven by low latency and high availability requirements. You will partner with product managers, designers, architects, and engineers in the Voice team to create products in the Voice Connectivity space that seek to tackle complex, real-world challenges. Responsibilities In this role, you’ll: Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them Wear the customer's shoes: Work closely with key stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity Draw the owl: Figure out novel ways of solving customer problems for Video and Voice channels Be Curious: Eager to learn, deepen and grow your knowledge and experience of scalable, distributed systems Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's degree in Computer Science or a related engineering field 0-1 yr hands-on experience in a school or industry setting building software that solves real world problems Solid Computer Science fundamentals that spans data structures, algorithms, operating systems, networking and distributed systems Able to demonstrate proficiency in at least one Frontend language Able to demonstrate proficiency in at least one Backend language (JVM based) Able to learn quickly and be proactive in gaining knowledge needed to work on scalable, distributed back end services Able to work well in a team setting, open to feedback and highly motivated Desired: Knowledge and experience working with the webRTC and/or SIP protocol Knowledge and experience working with REST APIs Knowledge of responsive system design Experience with scaling distributed back end systems Experience using SQL/NoSQL databases and caching technologies Exposure to cloud technologies such as AWS, GCP, OpenStack or Azure and managing infrastructure as code (Terraform etc)

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.