Senior Manager, Solutions Engineering

Join the team as Twilio.org's next Senior Manager, Global Solutions Engineering, Social Impact. At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Twilio.org is seeking a technical leader for our technical pre-sales team covering our Social Impact markets. Twilio's Social Impact sector includes Non-Profits, NGOs, Public Sector, and non-profit healthcare organizations. Twilio makes it easy for developers and businesses of all sizes to sign up and get started using our APIs. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. In this role, you will work cross functionally with Sales, Product, Partners, Social Impact, and Marketing leaders to set the strategy and direction of our technical engagement for our customers. You will manage a team of Solutions Engineers and be accountable for their development, performance, and operating model within the go-to-market organization. You will also be an engaged member of the solutions engineering team providing coverage to our strategic EMEA market customers. Responsibilities: In this role, you’ll: Lead and manage a team of pre-sales engineers and architects to deliver solutions that create value for our customers and support their missions. Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base. Partner with sales leadership and product to develop strategies and vision for how Twilio can best drive Social Impact with our products globally including solution vision and blueprints. Work across functions to ensure collaboration for shared goals and appropriate capacity for your team. Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel. Attract, develop, and motivate a team of hard-working Solutions Engineers and Architects, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis. Provide solutions engineering for our EMEA region while managing your pre-sales team. Develop deep understanding of the social impact use cases and technology ecosystem and articulate Twilio’s role in solving the challenges. Partner with Twilio.org Marketing to create collateral, participate in webinars and attend conferences to inspire organizations to create solutions for their participants. Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions. Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus. Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and other departments as necessary to make our customers successful on our platform. Work with strategic partners to ensure customer deployments are successful, both commercially and technically, driving long term success. Serve on a cross-functional account team with representatives from partner alliances, sales, product, operations, marketing, support, and social and environmental impact team members. Support our field sales forecasting by providing insight to customer needs and risks. Support highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.