Principal Product Manager - Routing & Compliance

This position is needed to be responsible for providing a best-in-class voice service that powers the most demanding contact centers on the planet with network connections that enables calling to over 200 countries/territories around the world. Responsibilities In this role, you’ll: Lead Product for Voice Connectivity routing and security team based in United States who is responsible for originating 100% of calls to the public telephone network globally. Responsible for the roadmap, requirements and prioritize releases for your engineering team Write detailed and technical product requirements for your engineering team Interface with 3rd party vendors Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials Taking into consideration customer use-cases and dynamic regulatory frameworks, make recommendations on how to evolve the platform. Generate customer communications when regulatory frameworks change impacting customers. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Education in a technical field such as engineering, computer science, mathematics, data science or similar. Experience writing detailed requirements for a software feature or solution for an internal or external customers. Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar. Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done. Ability to speak and write in English fluently. Desired: Experience independently testing hypotheses and quantifying expected impact by querying internal data sets. Experience or Interest in understanding distributed systems (cloud-scale) architectures. Experience working in an Agile/SCRUM development process with globally-distributed teams and customers. Experience working with direct sales, marketing, and defining pricing/packaging.

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