People Generalist

This position is needed to support delivery of People priorities. You will be an integral part of the People Operations team, reporting to the Senior Manager, Global Generalists and partnering closely with international and functional People Ops, HRBPs and with COEs across the People team. Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. Responsibilities In this role, you’ll: Partner with the HRBP team to support program roll-outs and on-going process execution Lead Office Hours for new program rollouts or process changes to enable engagement and understanding Help to execute business led initiatives (re-orgs, job role and level assessments, etc) Work within the ServiceNow ticketing system to address more complex direct manager and employee requests Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics. Assist the employee relations team with performance management cases, upon request and with proper training Maintain confidentiality of core HR data and projects Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3+ years experience in an HR role partnering with corporate employees and managers You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues Strong data analysis skills and ability to share recommendations with stakeholders Demonstrates employee focus and managing proactive communication to ensure optimum HR support Keen to continue learning and developing their skill set, having a growth mindset Strong ability to identify process gaps and improvement opportunities Desired: Proficiency with HR systems, such as Workday and ServiceNow.

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