Corporate Security Technology, Specialist 3

This position is needed to project manage, deploy, administer, support, and maintain the software, systems, and technologies that enable the Corporate Security to safeguard Twilio’s people, assets, and locations. Reporting to the Director of Corporate Security Operations, the role includes overseeing projects across a range of technologies, from physical security systems to SaaS applications such as intelligence, incident management, mass communication tools, and internal applications, as well as supporting the Security Operations Center (SOC). The focus is on both implementation and ongoing improvements to ensure a seamless integration and functionality of these systems. In this role, you’ll: Project manage, enhance, and maintain current solutions while assessing, testing, and pushing for technology improvements to provide security at scale with a focus on end-user experience. Oversee the documentation and maintenance of configuration records and develop operational training standards. Manage projects for timely response to support requests within established SLAs, while championing vulnerability management through systems uptime and utilization. Coordinate and manage system installation projects to ensure equipment is installed correctly, leveraging internal standards for the required functionality, and take initiative to configure systems with minimal assistance. Develop and project manage metrics for reporting across technologies to drive improvement and innovation at scale. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years direct, hands-on, experience with physical security systems or corporate security technologies. in private sector corporate security as a people manager or 5+ years in public sector with Genetec Certified (Level II minimum) Demonstrated experience in developing systems physical deployment standards. Demonstrated experience in systems and device troubleshooting and support ticket management. Successful experience in managing security technology projects from inception to deployment Proven ability to mark-up and amend schematic systems and component diagrams. Excellent organizational, analytical and problem-solving skills. Experience working independently and as part of a team. Will take the initiative to drive deliverables forward even under ambiguous circumstances. Proficiency in Google GSuite, presentation development and metrics reporting development. Willing and able to travel to any of the Twilio facilities sites. Desired: PMP, CPP or PSP Autodesk AutoCAD and Revit experience. Proficiency with Airtable, Veoci, Alert Media, Dataminr.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.