Technical Specialist-India

This is a remote position Job Title: Customer Service-Technician Role: Technician/Customer Service Reports to: Program Manager Compensation: Up to ₹750,000/year for qualified candidates Shift Timings: During training (4-6 weeks) applicants will need to work 8AM to 5PM Pacific Time (8:30PM to 5:30 AM IST). After training, multiple shift options are available, depending on business need. Some shifts include: Monday-Friday, 8AM to 5PM Pacific Time (8:30PM to 5:30AM IST) Friday-Tuesday, 12AM to 9AM Pacific Time (12:30PM to 9:30PM IST) Monday-Friday, 4PM to 1AM Pacific Time (4:30AM to 1:30PM IST) Position Description and Purpose: Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you. No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond. You will function as the face of the TurnPoint Technology Help Desk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating client flags or tech issues as appropriate to managers. Monitor own workflow and project tasks. Accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Accountable for escalating key executive and tech issues appropriately to managers.

Our company is a boutique IT consulting firm providing high-level IT consulting, outsourced IT management, and help desk services to small- and medium-sized businesses in the greater Seattle area. We are a rapidly growing business with a solid long-term client base. We pride ourselves on quality customer service while providing top-notch IT consulting services and solutions. We are passionate about our business and see our company as a long-term partner in our clients'​ growth and success.