Technical Specialist (India-Remote)

This is a remote position Job Title : Customer Service-Technician Role : Technician / Customer Service Reports to : Program Manager Compensation : Up to ₹875,000 / year for qualified candidates Shift : 24/7, Flexible Shifts Job Type : Full Time, Permanent Job Location : Remote - India About the Role : This is a remote position as a Technical Specialist in Bengaluru, India. In this role, you will be responsible for providing technical support to customers, troubleshooting and resolving issues, and ensuring customer satisfaction. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for technology. Responsibilities: - Provide technical support and troubleshooting to customers via phone, email, and chat - Diagnose and resolve technical issues in a timely and efficient manner - Escalate complex issues to the appropriate team or manager - Maintain accurate documentation and records of customer interactions - Continuously expand your technical knowledge to provide better support - Ensure excellent customer service and satisfaction Requirements: - 2+ years of experience in a technical support or customer service role - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Good working knowledge of various software and hardware technologies - Ability to work in a fast-paced, high-volume environment - Willingness to work in flexible shifts, including nights and weekends - Proficiency in English and local language(s) (if applicable) - Bachelor's degree in a relevant field or equivalent experience