Technical Specialist (India)

Role: Technician/Customer Service Reports to: Program Manager Compensation: Up to ₹875,000/year for qualified candidates Shift Timings: During training (4-6 weeks) applicants will need to work 8AM to 5PM Pacific Time (8:30PM to 5:30 AM IST). After training, multiple shift options are available, depending on business need. Some shifts include: Monday-Friday, 8AM to 5PM Pacific Time (8:30PM to 5:30AM IST) Monday-Friday, 4PM to 1AM Pacific Time (4:30AM to 1:30PM IST) Position Description and Purpose: Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you. No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond. You will function as the face of the TurnPoint Technology Help Desk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating client flags or tech issues as appropriate to managers. Monitor own workflow and project tasks. Accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Accountable for escalating key executive and tech issues appropriately to managers. Required Infrastructure: This is a work from home role and we require employees to have the following (at their expense) Home (fixed) internet with an upload speed of at least 20Mbps Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 12 and 13 at this time). A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband). Note: Experience with the following technologies is a bonus: Microsoft Windows 10/11 Microsoft 365 Microsoft SharePoint Microsoft Teams Printers