QA Support Staff

Description

Title: Quality Assurance Support Staff

Purpose: Work as a team to ensure documentation is completed accurately and timely and act as a support and resource for counselors.

Qualifications:

• Must be 18 years or older
• Detail-Oriented/Organizational Skills
• Professional and friendly
• Experience in Excel, Word, and Google

Department: Office

Supervised by: Quality Assurance Lead/HR Director

Positions supervised: None

Location: Remote, Idaho Falls, Rigby or Rexburg office (as assigned on the work approved schedule)

Requirements

Job functions, responsibility and authority:

• Work closely with counselors to ensure documentation standards are maintained as per insurance requirements. 
• Audit documentation as it is completed (CDA/Diagnostic Impressions, Treatment Plans, Psychotherapy Notes, and Client Charts).
• Complete Comprehensive Audits randomly for quality assurance purposes. 
• Maintain Google Spreadsheet to ensure timely filing/billing on assessments.
• Professional interactions with counselors regarding discrepancies in documentation. 
• Check voicemail and address any messages throughout the day. 
• Read and respond to emails daily. 
• All other responsibilities as assigned. 
• Attend weekly meetings as assigned.
• Report abuse as outlined in Policies and Procedures #320. 
• Maintain all required documentation for employee file including a current enhanced background check.