- Salary
- $34k - $50k
- Experience
- 1+ yrs
- Location
- San Antonio, Texas, United States
- Job type
- Full-time
About the role
Description
Position Status: Full-Time
Supervisor: Billing Manager
What you’ll do:
- Ability to work independently and carry out assignments to completion within parameters of instruction.
- Communicating with patients and insurance companies on the phone in a professional manner.
- Answering the calls in regarding financial issues, payment options, medical coverage and assistance programs.
- Understanding/compliance of HIPAA laws and regulations.
- Documenting and reporting all payment information
- Offering education and training to patients about their payment options and financial assistance opportunities
- Negotiating about patient payment arrangements
- Reviewing and processing all patient and insurance company forms.
- The ability to review patient bill in Athena and explain basic information for collections.
- The ability to update patient insurance in Athena for rebilling of claims and send email to PRD team to complete action with detail instructions if available.
- Be a critical thinker and ask necessary questions to bring resolution to patient issue.
- Understand CareCredit and possess the ability to explain it’s benefits to patients as a payment option.
- Complete call notes on all calls taken and open cases when account will need escalation to PRD or to Management.
- Understanding the payment plan protocols and adhere to them.
- Utilize resources to determine patient coverage/benefit levels for surgical procedures.
- Provide patients with estimates prior to schedule procedure day.
- Act immediately to any urgent issues and work with team to bring resolution for positive patient experience and revenue collections.
- Work effectively as a team unit to achieve department and company goals.
- Follow company core values in all aspects.
- Be accountable for work production accuracy.
- Other duties as assigned by immediate supervisor or company directive.
- Requires predictable and consistent attendance.
Requirements
What You’ll Need:
- Must have a High School Diploma or equivalent.
- 1+ years medical collections experience.
- 1+ years customer service experience.
- 1+ years medical office or hospital setting
- Bilingual-Spanish/English a plus
#BackOffice4
About TSAOG Orthopaedics & Spine
Provides specialized orthopedic surgery and physical therapy services.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.