Implementation Manager

As part of our Implementation team, you will be responsible for the implementation and growth of our customers. Acting as a trusted advisor you will be responsible for developing long-term relationships, success planning and delivering value to your customers - ensuring optimal onboarding & product adoption.

What you’ll be doing:

• Helping customers to maximize the ROI from their subscriptions.
• Driving product adoption across the market.
• Working with Customer Success Managers to deliver great customer service.
• Ensuring professionalism and a high activity level within the team.
• Defining strategy in cooperation with your clients.
• Acting as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams.

Who you are:

• Knowledge, experience & capabilities
• You have experience and knowledge within ecommerce, online marketing, SEO/Google adwords, and/or software.
• Proven hands-on account management experience - customer facing role, preferably in online marketing, internet or software industries
• You are experienced in building and maintaining strong relations with multiple stakeholders
• A proven track record in managing clients, account retention and growth
• Adept at uncovering new revenue opportunities
• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
• A plus if you already have demonstrated experience with subscription-based renewal license models.
• Deep passion and understanding for processes & systems.
• Good communication skills.
• Adept of delivering best customer service in a fast-paced environment.

What’s in it for you:

• A competitive base salary ranging from $75,000 to $80,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
• Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few