About the role
The Contract/Denial Management Specialist acts as a customer liaison between the Trubridge RCM Contract Analyst and our customers. Responsibilities include working with clients to troubleshoot issues, analyze payer reimbursement data, assist facilities with best practice workflows, and provide training related to the Contract Management and Denial Management modules.
Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:
Assist customers with ongoing support, troubleshooting issues, and training related to the TruBridge RCM software.
Explaining complex reimbursement methodologies in a way that clients can understand.
Keep situations/support cases updated according to team policies
Resolve situations or complete implementations with assistance
Receive feedback from customers and co-workers constructively
Conduct client training/support according to team policies
Maintain strong written and oral communication skills
Other duties as assigned
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