Deposit Operations Specialist 1

Troy Bank and Trust is excited to announce a Deposit Operations Specialist position in our Troy Downtown office.  

This position performs multiple roles related to electronic banking, deposit processing, and fraud operations with the overall purpose of delivering quality and efficient personalized banking services to our clients.  Deposit Operations Specialists provide strategic and operational support that enables the exceptional delivery of all Banking products and services.

Responsibilities include but are not limited to the following:

• Demonstrate a positive and helpful attitude toward customers (internal and external), understand their importance to Troy Bank & Trust and understand how Deposit Operations Specialists affect those customers.  Provide extraordinary customer service by winning every customer over, taking ownership of every customer issue, and following up until issue is resolved.
• Process incoming and outgoing domestic and international wire transfer requests promptly and accurately.
• Process daily deposit operation transactions such as stop payments, return items, check processing and file maintenance.
• Identify and report cases of suspected fraud.
• Process tax levies and garnishments.

Minimum qualifications include the following

• High School Diploma. Post-secondary education is a plus.
• 1-3 years finance related experience. Banking experience is preferred.
• Outstanding verbal and written communication skills.
• Outstanding computer skills with the ability to learn new ones. Proficiency in Windows operating system and Microsoft Office.
• Basic Accounting and Math skills.
• Ability to multi-task and shift full focus to constantly changing priorities with enthusiasm.
• Demonstrated professionalism and positive representation of Troy Bank & Trust.

Required Skills/Abilities:

• Ability and desire to work in a fast-paced environment
• Proven dedication to excellence and achieving results
• Ability to act with integrity, professionalism, and confidentiality
• Reliable, motivated, and organized.
• Team oriented with the ability to work independently

Additional Expectations:

• Knowledge of regulations related to demand deposit and savings accounts
• Provide timely and accurate customer service
• Educate customers on bank products and services
• Maintain accurate documentation and department records
• Perform repetitive tasks and sit for extended periods
• Stay informed on all bank products and services

Pay rates for this opportunity will be based upon experience. 

Must apply online at https://troybankandtrust.com/careers/

At Troy Bank & Trust, we work to provide the best of a local community bank, along with the technology, tools, and resources you would expect to find at a regional one. We are committed to offering competitive pay and benefits to include an annual discretionary bonus, health/dental/vision insurance, 401k profit sharing, group life insurance, group short/long term disability, paid time off, and education assistance. Whether it's delivering excellent customer service, being staffed with the best trained employees, maintaining a strong reputation, providing value by offering superior products and services, or engaging in our communities, we strive to ensure we truly are "the only bank you'll ever need!"

Troy Bank and Trust is committed to serving the needs of its community and has been doing so for over 100 years.  Learn more about us at www.troybankandtrust.com

Equal Opportunity Employer/Veterans/Disabilities