POSITION SUMMARY:
The Senior Director of Project Management is accountable for the performance, consistency, and evolution of the Project Management function at TriVoca. This role leads a team of Associate Directors (ADPMs) and indirectly oversees all Project Managers, ensuring high-quality execution, strong client outcomes, and operational excellence at scale.
This leader is responsible for setting and enforcing standards across project delivery, driving continuous process improvement, and building a high-performing, accountable team. They serve as a critical thought partner to senior leadership, bringing forward insights from frontline teams to inform strategy, improve systems, and proactively address risks.
The Senior Director must be equally effective in managing up, down, and across the organization—holding teams accountable, influencing cross-functional partners, and challenging the status quo to drive meaningful improvement.
KEY RESPONSIBILITIES
Team Performance & Accountability
- Own the performance of all Associate Directors (ADPMs), including coaching, development, and performance management
- Establish clear expectations and accountability measures across ADPMs and Project Managers
- Monitor team performance trends, including quality, communication, delivery consistency, and client feedback; take decisive action to address gaps
- Partner with HR and senior leadership to address performance issues, including low performance, ina timelyand effective manner
- Build a culture of ownership, accountability, and continuous improvement across the Project Management organization
Operational Excellence & Process Ownership
- Own the development, implementation, and enforcement of SOPs and best practices across Project Management
- Drive consistency in project execution, communication standards, and escalation management
- Identifysystemic issuesimpactingdelivery; lead root-cause analysis and implement sustainable solutions
- Ensure workflows, tools, and systems (including project management and recruiting platforms) support efficient, scalable delivery
- Continuously evaluate and improve processes to enhance both client and team experience
Leadership Through ADPMs
- Develop ADPMs into strong, consistent leaders who effectively manage team performance and client delivery
- Standardize how ADPMs coach, escalate, and manage projects across the organization
- Ensure ADPMs are proactivelyidentifyingrisks, managing capacity, and addressing issues before theyimpactclients
- Reinforce expectations that team improvement and process improvement are core responsibilities of leadership roles
Strategic Partnership & Leadership Alignment
- Serve as a thought partner to the SVP of Qualitative Operations, providing clear, actionable insights on team performance, risks, and opportunities
- Translate frontline team feedback into recommendations for process, staffing, and system improvements
- Proactively surface risks related to capacity, delivery, and client experience, along with proposed solutions
- Align Project Management performance with broader organizational goals and client expectations
Cross-Functional Leadership
- Partner closely with Recruiting Leadership to jointly own delivery outcomes, ensuring strong alignment between project management and recruiting from feasibility through fieldwork execution
- Establish and reinforce consistent communication channels and expectations between Project Management and Recruiting teams
- Develop andmaintaina continuous feedback loop between functions to strengthen collaboration, improve efficiency, and address breakdowns quickly
- Collaborate to strategize, troubleshoot, and resolve project-related challenges, particularly for complex or at-risk studies
- Partner on planning and execution strategies for difficult or low-incidence recruits, ensuring realistic approaches and aligned expectations
- Drive accountability and clarity across teams, particularly in high-pressure or complex scenarios, balancing client needs with operational realities
Change Leadership & Continuous Improvement
- Lead the team through operational and system changes, ensuring strong adoption, accountability, and minimal disruption
- Challenge existing processes and drive meaningful improvements, even when change requires difficult conversations
- Identifyopportunities to enhance efficiency, scalability, and overall team effectiveness
CORE COMPETENCIES
- Accountability-Driven Leadership: Holds self and others responsible for outcomes, not just effort
- Operational Rigor: Builds and enforces scalable, repeatable processes that drive consistency and quality
- Strategic Thinking Grounded in Execution: Connects frontline realities to broader business strategy
- Leadership & Team Development: Develops high-performing leaders and teams through clear expectations and consistent feedback
- Communication & Influence: Communicates clearly and directly; effectively influences stakeholders at all levels
- Problem Solving & Decision Making: Identifies root causes, makes informed decisions, and drives solutions forward
- Prioritization & Multitasking: Thrives in a fast-paced, high-volume environment while maintaining focus and quality
- Courage & Change Leadership: Willing to challenge the status quo and drive necessary change
LEADERSHIP ATTRIBUTES AT TRIVOCA
At TriVoca, senior leaders set the tone for how work gets done. The Senior Director is expected to model and scale the following attributes across the organization:
- Sets a standard of excellence and pride in work
Establishes a culture where quality, consistency, and follow-through are non-negotiable, and where teams take ownership of outcomes—not just tasks - Leads with curiosity and challenges the status quo
Consistently asks “why” at a systems level, pushing beyond surface issues toidentifyroot causes and drive meaningful, sustainable improvements - Builds and reinforces a culture of trust and accountability
Creates an environment where teams are empowered to execute, while holding leaders and individuals accountable for delivering results - Operates with low ego and high accountability
Prioritizes team and organizational success over individual recognition; open to feedback, willing to adjust, and expects the same from others - Demonstrates high emotional intelligence at scale
Navigates complex team dynamics, provides direct and constructive feedback, and builds strong, trust-based relationships across functions and levels - Drives execution through others
Ensures work moves forward efficiently by enabling, coaching, and holding leaders accountable—balancing strategic oversight with operational follow-through
QUALIFICATIONS
- Bachelor’s degree or equivalent experiencerequired
- 8+ years of experience in qualitative market research or a related field
- Proven experience leading managers (e.g., Associate Directors or equivalent) and indirectly managing larger teams
- Demonstrated success improving team performance, operational processes, and delivery consistency
- Experience managing high-volume, fast-paced project environments with competing priorities
- Strong ability to influence senior stakeholders and cross-functional partners
- Exceptional communication, organizational, and problem-solving skills
ABOUT TRIVOCA
At TriVoca, we are committed to delivering exceptional client experiences through strong partnerships, operational excellence, and a relentless focus on continuous improvement. We are building teams that are accountable, collaborative, and driven to evolve alongside the needs of our clients and our industry.
Location: Remote
Job Type: Full-time, Exempt
Benefits: PTO, Health benefits (medical, dental, vision), 401k with employer match. Details can be discussed during interview process.