Working Student - Customer Support Operator

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they’ll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren't afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

Join us in making a difference


Are you patient, persuasive, and passionate about user experience? Excited about working with diverse stakeholders at trivago? Join us as a working student in User Support Operator at trivago! You’ll get hands-on experience to be the user's advocate and build trust in the trivago brand. In return, you'll work on a global platform with an international team in a dynamic environment. Read on and apply today!

How you’ll make an impact:

• Provide timely and accurate support to user inquiries via Email using Zendesk, and translation tool
• Improve trivago's products by investigating, reporting to fix issues or bugs reported by users
• Explore and understand issues faced by our users, finding solutions by collaborating with different stakeholders within and outside trivago
• Gather, categorize, and channel user feedback to relevant teams
• Collaborate on and support various initiatives to improve our operations and processes
  
  
  

What you'll learn:

• Problem-Solving: Develop problem-solving skills by exploring user issues and collaborating to find solutions
• Cross-Cultural Competence: Enhance your ability to work with international users and understand different cultural contexts
  
  
  

What you'll need to thrive:

• Excellent and fluent written and verbal communication in English (our company language)
• Sociable and proactive, with the ability to work both independently and collaboratively
• Passion for user experience, with the ability to empathize and put yourself in the user’s position
• Persuasiveness in order to change negative experiences by offering user oriented solutions
• Currently enrolled at a university in Germany, living within a commutable distance to Düsseldorf
• Availability – Can commit 20 hours per week for at least one year, including availability to work during the summer period
  
  
  

Stand out with:

• Previous experience in hospitality or customer service, particularly in written communication
• Proficiency in any additional written language
• Basic understanding of localization
  
  
  

Recruiting process for this role:

• Video submission
• Team Interview with live assessment
• Final Interview
  
  
  

What you can look forward to:

As you grow, so do we.


This is why at trivago, we prioritize your development, offer personalized coaching through Likeminded, and free German language classes. You’ll have access to workshops, educational meetups, conferences, free online learning courses, and a fully-equipped campus library. We also organize regular team and company-wide events so you can build experiences with us.

Life happens.


We offer paid vacation days during your employment, flexible working hours, and the chance to work remotely for selected days abroad.

Enjoy your office days.


Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com. Join us in our mission to make a positive impact on global travel, we look forward to your application!

trivago is a global hotel search platform that makes it easy for travelers to find their ideal hotel at the best price. The company is headquartered in Düsseldorf, Germany and has an international team.