User Support Operator

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they’ll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren't afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

Join us in making a difference


Are you patient, persuasive, and passionate about user experience? Excited about working with diverse stakeholders at trivago? We are looking for a fluent English speaking User Support Operator who will be the first point of contact for users reaching out to trivago. Every month, over 120 million users rely on the trivago website to find their perfect getaway. Your mission, should you choose to accept it, is to be the user's advocate and help build trust in the trivago brand. In return, you'll have the opportunity to work on a global platform with an international team in a dynamic environment. Read on and apply today!

How you’ll make an impact:

• Provide top-notch support by answering user requests via Email and Help Center requests using our CRM tool, Zendesk, and our translation tools
• Explore and understand issues faced by our users, finding solutions by collaborating with different stakeholders within and outside trivago
• Improve trivago's products by investigating, reporting, and helping to fix issues or bugs reported by users
• Gather, categorize, and channel user feedback to relevant teams
• Run and coordinate various initiatives aimed at improving our operations and processes
  
  
  

What you'll need to thrive:

• Exceptional proficiency in both written and verbal communication in English, at a minimum of C2 level
• Sociable and proactive personality, with the ability to work both independently and collaboratively
• Solid organizational and detail-oriented skills to manage time efficiently and prioritize tasks effectively
• Deep commitment to user experience, with the ability to empathize and genuinely understand the user's perspective
• Persuasiveness to transform negative experiences into positive ones by providing user-centric support
  
  
  

Stand out with:

• Previous experience in hospitality or customer service, particularly in written communication
• Proficiency in any additional written language relevant to trivago's key markets
• Basic understanding of localization
  
  
  

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

What you can look forward to:

As you grow, so do we.


This is why at trivago, we prioritize your development, offer personalized coaching through Nilo, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

Moving to join us?


No problem. You can count on the visa support from our talent support team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.

Life happens.


We offer self-determined vacation (with a minimum of 25 vacation days), flexible working hours, 2 WFH days weekly, the chance to work remotely for 20 days abroad, free access to the Heynanny platform for personalized nanny assistance, and an on-campus kids room.

Enjoy your office days.


Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com. Join us in our mission to make a positive impact on global travel, we look forward to your application!

trivago is a global hotel search platform that makes it easy for people to find hotels they want at a price they'll love. The company is headquartered in Düsseldorf, Germany and has an international team working in a dynamic environment.