Market Manager

Key Responsibilities

 Contract relevant, targeted hotels on dynamic rates and inventory mainly through channel manager

connectivity. Ownership and accountability for content acquisition for assigned territory.

 Secure and negotiate competitive rates and inventory to meet overall company sales objectives.

 Monitor and address hotel partner pricing and availability issues to maintain conversion and customer

satisfaction.

 Develop and maintain regular and consistent partner contact at the property level and, when appropriate, with

chain level regional managers. The Market Manager should strive to build strong relationships with all partners

and have regular contact with each of them.

 Solicit and secure promo offers from hotel partners to support merchandising activities.

 Provide technical support to hotel partners and resolve operational issues.

 Analyze market data and supply metrics to gain in-depth understanding of hotel supply, product gaps and sales

opportunities.

 Understand high/low occupancy periods for all assigned markets.

 Monitor partner sales performance and investigate trading concerns when required.

 Handle and resolve customer services issues

 Other potential work engagements as decided by the Company.

Required Qualifications

 An undergraduate degree in a related field is preferred.

 5 to 7 years of solid experience in OTA’s (Online Travel Agencies), hotel sales, and/or account management

within the travel industry.

Preferred Skills

 Strong knowledge of online marketing or sales strategies within the travel sector.

 Proficiency in Microsoft Excel, Word, and PowerPoint at an intermediate level or higher is mandatory.

 Excellent analytical skills to interpret data and drive business insights.

 Exceptional communication, organizational, and interpersonal skills to interact effectively with stakeholders.

 Strong negotiation skills to secure favorable deals and partnerships.

 Proven ability to consistently meet or exceed targets and deadlines.

 Ability to work independently and take initiative in managing responsibilities.

 Flexibility and adaptability to handle changing priorities and travel demands.

 Excellent one-on-one and group communication skills for effective interactions.

 Strong customer service skills with a focus on delivering exceptional experiences.

 Strong technical ability, including operational experience with channel managers.

 Willingness and ability to travel up to 70% of the time to meet business needs.