Pay Rate: $16.00 an hour
SUMMARY: To assist Marina and RV Park guests. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer phones and assist guests with Marina and RV Park reservations, registration and directing to slips / parking spots
- Clean and maintain docks, restrooms and Marina and RV Park grounds
- Assist in the preparation for Marina functions
- Process sales, collect fees, process credit card transactions and provide receipts
- Monitor and communicate with guests on marine band radio
- Perform sewage pump-outs and fueling
- Assist guests with connections to electric, water and sewer
- Refer guest comments/complaints to supervisor
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- Proven excellent guest service
- 6 months cash handling experience
Preferred:
- Marina and / or RV Park experience
Skills
Required:
- Accurate and detail-oriented
- Must be able swim
- Excellent verbal and interpersonal communication skills
Preferred:
- Strong mechanical aptitude
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to troubleshoot, maintain and repair specialized equipment
- Ability to speak in a clear, concise and pleasant voice
RESTRICTIONS
- Must be 18 years of age or older to serve alcohol
REQUIRED TRAINING
- Treasure Island guest service training
- Bloodborne Pathogens training
- TIPS training and certification
- Marina safety orientation
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
- Must be willing to work in different temperature environment (hot or cold)
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift 25+ pounds routinely
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
- Must be able to operate foot pedals
WORKING ENVIRONMENT
- Work is performed in the Marina / RV Park areas (indoors and outdoors) including fumes and chemicals, and may require going onto the gaming floor which flashing lights, frequent loud noises and cigarette smoke
- Required to work in extreme weather such as wet, damp and high wind
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact