Website:
matkatrails.com
Job details:
Company Description Matka Trails is a growing travel company focused on designing memorable and hassle-free travel experiences for individuals, families, and groups. The company is building a portfolio of curated itineraries, customized holiday packages, and value-driven travel solutions across domestic and international destinations. Matka Trails aims to simplify trip planning by offering transparent pricing, reliable service partners, and responsive customer support. Team members are encouraged to contribute ideas, collaborate across functions, and help shape a customer-centric travel brand. As the company expands, it offers opportunities to grow professionally within a dynamic and evolving travel marketplace.
Role Description The Travel Sales Executive role is a full-time hybrid position based in Noida, with a mix of office work and some work-from-home flexibility. In this role, the professional will manage inbound and outbound inquiries, understand customer travel preferences, and recommend suitable packages, itineraries, and services. Day-to-day responsibilities include preparing quotations, sharing detailed trip plans, following up with leads, and converting prospects into confirmed bookings while maintaining high service standards. The Travel Sales Executive will coordinate with operations and vendor teams to ensure accurate bookings, timely confirmations, and smooth pre-travel communication. They will also maintain records in CRM tools, track sales performance, handle basic customer issues, and support promotional campaigns or partner offers to drive revenue growth.
Qualifications
- Candidates should possess strong sales and negotiation abilities, including lead conversion, upselling, and relationship-building with customers.
- Candidates should possess customer service and communication skills, including clear spoken and written English/Hindi, active listening, and a professional, friendly manner.
- Candidates should possess basic travel industry knowledge, including popular destinations, standard travel products (flights, hotels, packages), and an interest in keeping up with travel trends.
- Candidates should possess organizational and administrative skills, including attention to detail, accurate documentation, and the ability to manage multiple inquiries simultaneously.
- Candidates should possess comfort with digital tools, including CRM or booking systems, email, spreadsheets, and online research to source and compare travel options.
- Relevant experience in travel sales, ticketing, or customer-facing roles is preferred; a diploma or degree in tourism, business, or a related field is beneficial.
- Ability to work from the Noida office in a hybrid model, meet sales targets, and collaborate effectively with internal teams and external partners.
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