Website:
tripypackage.com
Job details:
About the Job
Company Description
Tripy Package is an innovative travel company dedicated to delivering seamless, transparent, and memorable travel experiences across India. Departing from traditional travel platforms, Tripy Package offers curated, directly bookable travel packages in collaboration with verified local vendors, hotels, and trip captains. With a strong focus on transparency, quality, and customer experience, we specialize in creating personalized travel plans for solo travelers, couples, and groups. Operating in destinations like Himachal Pradesh, Uttarakhand, Jammu & Kashmir, Goa, and Rajasthan, we combine robust on-ground execution with an in-house product and operations team to make trips smoother, safer, and more enjoyable.
- Company: Tripy Package
- Location: Noida, Sector 2
- Job Type: Full-Time (Onsite- Intership)
- Salary range- Rs.10,000
- Number of Positions: 3
- Freshers are welcome
About the Role
Tripy Package is looking for dedicated and customer-focused Travel Customer Support Intern to join our team at our Noida Sector 2 office. This is a full-time onsite Internship role ideal for freshers looking to begin their career in client service, and seeking to enhance their expertise in the travel and tourism industry.
The selected candidates will be responsible for managing client interactions, resolving queries efficiently, and ensuring a seamless service experience. The role requires strong communication skills, professionalism, and a client-first mindset.
Roles & Responsibilities
1. Client Communication & Query Handling
- Serve as the primary point of contact for client via phone calls, emails, chat, and messaging platforms
- Respond to client inquiries promptly and professionally
- Provide detailed and accurate information about travel packages, services, pricing, and policies
- Maintain high standards of communication and service etiquette
2. Booking Assistance & Coordination
- Assist clients throughout the booking and confirmation process
- Coordinate with internal departments (sales, operations, accounts) for booking confirmations and updates
- Verify and maintain accurate client information and documentation
- Support client with itinerary explanations and travel-related assistance
3. Issue Resolution & Complaint Management
- Identify client concerns and offer appropriate solutions in accordance with company policies
- Escalate complex cases to senior team members when required
- Conduct follow-ups to ensure complete resolution and client satisfaction
- Maintain proper documentation of complaints and resolutions
4. Customer Relationship & Service Quality
- Deliver consistent, high-quality client service
- Build and maintain long-term client relationships
- Ensure a positive brand image in all client interactions
- Meet service standards, response timelines, and performance metrics
5. Data Management & Reporting
- Maintain accurate records in CRM systems and internal databases
- Prepare daily reports of client interactions and service activities
- Ensure confidentiality and data accuracy at all times
6. Process Compliance & Team Collaboration
- Follow company policies, SOPs, and operational guidelines
- Participate in internal training sessions and performance reviews
- Collaborate effectively with cross-functional teams
- Contribute to process improvements and service enhancement initiatives
Required Skills & Qualifications
- Educational background in Tourism, Travel, or Hospitality Management (Mandatory)
- Strong verbal and written communication skills
- Good interpersonal and problem-solving abilities
- Basic computer proficiency (MS Office, email handling, CRM tools)
- Ability to manage multiple tasks efficiently
- Professional attitude and Client-oriented approach
Personal Attributes
- Polite and patient demeanour
- Responsible and detail-oriented
- Willingness to learn and grow
- Ability to work in a fast-paced environment
- Strong teamwork and coordination skills
What We Offer
- Full-time internship onsite opportunity in Noida Sector 2
- Professional and supportive work environment
- Hands-on exposure to the travel and tourism industry
- Skill development and career growth opportunities
- Performance-based future growth prospects
🤝Join Us If you are passionate about client service and want to build a strong career foundation in the travel industry, we invite you to apply for the Travel Customer Support Intern position at Tripy Package.
Click on Apply to know more.