Tripjack
Website:
tripjack.com
Job details:
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role Overview
The Disputes Desk Executive will be responsible for handling ticketing disputes raised by agents related to bookings made through the TripJack platform. The role requires coordination with airlines, consolidators, internal teams, and agents to resolve disputes efficiently while ensuring adherence to airline policies and company SOPs.
Key Responsibilities
Handle
disputes related to air ticket bookings such as fare differences, ADM/ACM cases, refunds, cancellations, and schedule changes.
Investigate and resolve
agent-raised disputes within defined TAT.
Coordinate with
airlines, GDS, consolidators, and internal departments for dispute resolution.
Analyze booking details, fare rules, and transaction history to identify the root cause of disputes.
Maintain proper
documentation and tracking of dispute cases.
Ensure disputes are resolved as per
airline policies and company guidelines.
Communicate effectively with agents regarding dispute status and resolution.
Work closely with
ticketing, refunds, and amendment teams to resolve escalations.
Monitor and reduce
financial losses arising from disputes or ADMs.
Maintain MIS reports related to disputes and escalations.
Required Skills
Strong knowledge of
air ticketing, fare rules, refunds, and amendments.
Experience handling
ADM/ACM disputes.
Familiarity with
GDS systems (Amadeus / Galileo / Sabre).
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