Website:
ssgserv.com
Job details:
JOB ROLE : Travel Consultant / Booking Specialist
Work Mode - Remote
SOW – The objective is to deploy Full-Time Travel Consultant / Booking Specialist primarily responsible for managing end-to-end travel bookings on Sabre GDS (and other GDS platforms such as Amadeus/Galileo/Travelport), handling complex India itineraries — including multi-city routings, wedding and group travel, pilgrimage trips (Char Dham Yatra, Kumbh Mela), and elderly/assisted travel — for Patel Travel's UK-based customers.
The consultant will be responsible for:
• Searching, quoting, and booking flights (single, multi-city, and complex itineraries) using Sabre GDS
• Handling ticketing, reissues, refunds, and cancellations
• Managing PNRs, fare rules, and ADMs/ACMs
• Responding to customer queries via phone, WhatsApp, and email with a high-touch, consultative approach
• Coordinating with suppliers (airlines, hotels, DMCs) on special requests — wheelchair assistance, group seating, visa documentation
• Maintaining accurate booking records and CRM entries
• Proactively flagging fare changes, schedule changes, and urgent issues
• Building strong customer rapport — the consultant must be talkative, able to create conversations naturally, and be a master at relationship building
Other Deliverables:
o Working Hours: 8 hours a day, 5 days a week
o Shift: UK Business Hours (approx. 9:00 AM – 6:00 PM GMT/BST)
o Language: English & Gujrati (excellent spoken and written)
o Reporting: FWS to share regular EOD reports on bookings, customer interactions, and KPIs
Project Support Functionalities:
o Project Management: To provide a Project Manager/SPOC for the campaign who will keep the client always updated.
o Performance Management: To deploy a Team Leader to ensure all KRAs & KPIs are met.
o Quality Assurance: To ensure that the consultant gets regularly audited and receives regular feedback/coaching/mentoring on customer rapport, booking accuracy, and service quality.
Candidate Requirements:
o Minimum 2–3 years' hands-on experience with Sabre GDS (live booking experience required, not just training certification)
o Working familiarity with at least one other GDS (Amadeus, Galileo/Travelport) is a plus
o Strong understanding of fare rules, multi-city ticketing, and international routing
o Prior experience serving UK or international customers preferred
o Comfortable using WhatsApp Business, email, and CRM tools for customer communication
o Experience with Indian domestic sectors and India-specific routings is a plus
o Experience with holiday package quoting (not just flights) is a plus. Client Agrees to Provide:
o Training: Client to provide initial training & relevant training materials including booking procedures, fare rules, preferred airline contacts, GDS login credentials/access, and process workflows.
o GDS Access: Client to provide Sabre GDS access/credentials and any other required platform logins.
o Telephony & Communication Tools: Client to provide or grant access to phone system, WhatsApp Business account, and email address for customer communication.
o CRM Access: Client to provide access to their CRM system for booking records and customer management.
o Supplier Contacts: Client to share airline, hotel, and DMC contact lists and preferred supplier agreements
Scripts & Best Practices: Client to share existing call scripts, email templates, and best practices for customer interactions. If none exist, FWS would create these in collaboration with the Client.
Other: Client to collaborate, help, and assist the Project Management Team in their quest for success — including participating in the Transition Call/Meeting to align on the 'Right Fit' candidate profile and SLAs.
Click on Apply to know more.
