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Company Description WNS Holdings is a global business process management company that provides outsourced services to clients across industries such as travel, banking, insurance, and healthcare. The company focuses on combining domain expertise, analytics, and technology to deliver high-quality, efficient solutions. WNS offers career opportunities in dynamic, client-focused environments with exposure to international markets and processes. Team members are encouraged to develop their skills, take on responsibility, and grow within a collaborative, performance-driven culture.
Role Description This is a full-time, on-site Travel Consultant role based in Mumbai. The Travel Consultant will assist customers in planning and booking travel arrangements, including flights, hotels, and ground transportation, using company systems and partner platforms. The role involves handling reservation requests, modifying or canceling bookings, and ensuring accurate itineraries and documentation. The consultant will respond to inquiries via phone, email, or chat, provide destination and travel advice, and resolve issues such as schedule changes or disruptions. Daily responsibilities also include maintaining up-to-date knowledge of travel products, policies, and fare rules, adhering to service-level standards, and collaborating with team members to deliver a consistent, high-quality customer experience.
Qualifications
- Candidates should possess skills in Travel Consulting and Travel Management, with the ability to understand client needs and recommend suitable travel solutions.
- Candidates should possess skills in Travel Arrangements and Reservations, including booking, ticketing, and itinerary management using travel or GDS systems.
- Candidates should possess strong Customer Service skills, with a focus on clear communication, empathy, and problem resolution in a fast-paced environment.
- Relevant experience in corporate or leisure travel operations, preferably in a contact center or travel agency setting.
- Good written and spoken English; additional regional or international language skills are an advantage.
- Ability to work in shifts as required, manage multiple tasks, and maintain attention to detail and accuracy.
- Comfort with technology, including reservation platforms, CRM tools, and standard office software.
- Diploma or degree in Travel & Tourism, Hospitality, Business, or a related field is preferred, or equivalent practical experience.
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