About the role
About us:
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight. Handling on ground operations, increasing GMV & processing bookings on time falls under few high priority activities undertaken in Operations.
Growth Prospects:
Stipend Rs.15000 per month + Certificate on successful completion of internship.
Letter of Recommendation or PPO on delivering exceptional results with CTC ranging between 5 to 7 LPA.
Perks: Informal dress code, Free snacks & beverages
Whats on Offer:
Work with a young & passionate team to excel and make an impact
Work directly with the Owners/Manager
Super passionate team with deep conviction which has stayed together during covid.
Very high ownership role in a fast paced environment
Great Culture -> No hierarchy / politics nonsense guaranteed!
Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.
Company Profile:
You read the detailed company profile here.
To know more about us, have a look at a few videos on Youtube!
What do we value?
We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.
What we are looking for:
Roles & Responsibilities:
Handling all bookings and business operations-related work
Closely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.
Ensuring timely payments to suppliers and deliveries to customers.
Effectively managing feedback and escalations from customers and vendors.
Ensuring customer delight
Regular and timely completion of agent KYC
Desired Candidate Profile
Ethical, hardworking, and 'passionate about startups' mindset
Is available for a full-time internship.
Can start the internship immediately.
Is available for a duration of 2/ 3 months.
Has relevant skills and interests.
Willing to learn more
Check if you fit in the role-
You Must-
Be Customer-Centric
Enjoy speaking to clients on call
Have high ownership to complete your work
Be good at negotiating with suppliers
You Can-
Improve business acumen
Improve negotiation skills
You Want to-
Improve business acumen
Improve negotiation skills
This role is not ideal for someone who is-
not comfortable with tight timelines/targets
not disciplined to sit and work
not good at resolving customer queries or escalations
not comfortable with long working hours i.e. 10 - 12 hours daily
not excited about working on Saturdays (6 days a week)
The Recruitment Process:
1. Aptitude Test & Group Discussion: The first step of the recruitment process is a 50-minute basic aptitude test, followed by a 20-30 minute group discussion round on a separate date.
2. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
3. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate.
Important Points:
Office Location - Connaught Place (Work from office)
Work Timings - 9:30 till work gets over. You are considering joining a startup. Buidling anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!
