Growth and Operations Associate

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly. Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors! Profile Overview: Growth and Operations Associate :-This is a rotational role where you will be working for the first year in Business Development and in the second year in Operations. After two years, based on performance, you will be assigned a work area. Growth Prospects: Annual CTC - ₹ 5.4 - 7.5 LPA ESOPs + promotions + aggressive growth prospects (read further) ! Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020 Aggressive Hikes - In May '21 & Jan'22, Average Hike was 35% & 30% respectively. Growth Path GM/Director 35-50 LPA Head 18-35 LPA Manager 10-18 LPA Associate 5-10 LPA Whats on Offer: Work with a young & passionate team to excel and make an impact Work directly with the founders Fast Career Growth with fast appraisals and fast salary increase A super passionate team with deep conviction which has stayed together during covid. Very high ownership role in a fast-paced environment Great Culture -> No hierarchy/politics nonsense guaranteed! The founding team has aced their respective leadership roles at successful internet startups in India. What do we value? We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and have a rock-solid belief we can get there. We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, and execute to realize our dreams. We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together. What we are looking for: Roles & Responsibilities: This is a rotational role where you will be working for the first year in Business Development and in the second year in Operations. After two years, based on performance, you will be assigned a work area. In Business Development, you will be required to build and manage a community of travel agents, handling 100-200 accounts. In Operations, you will manage end-to-end bookings for flights, hotels, and packages, including cancellations and refunds. Both roles require you to handle customer and vendor feedback, escalations, and grievances to ensure satisfaction and coordinate with suppliers, for timely delivery of services and confirmations. Desired Candidate Profile Ethical, hardworking, and 'passionate about startups' mindset Disciplined & Process Oriented Strong Negotiation skills Presence of Mind Prior Sales / Account Management Experience Prior Startup / Travel experience preferred Good understanding of different business verticals Willing to learn more Check if you fit in the role- You Must- Enjoy the Thrill of Closing Sales Be comfortable with Targets Enjoy speaking to clients and suppliers on call Have high ownership to complete your work You Can- Make quick decisions Hustle, Hustle, Hustle! You Want To- Improve business acumen Improve negotiation skills This role is not ideal for someone who is- not okay speaking with customers/suppliers on call for a minimum of 4 hours daily! not good at resolving customer queries or escalations not comfortable with sales/targets not disciplined to sit and work not excited about working on saturdays (6 days a week) not comfortable with long working hours i.e. 10 - 12 hours daily The Recruitment Process: 1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test. 2. Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30-minute group discussion round. 3. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds. 4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits. Important Points: Office Location- Connaught Place, Delhi Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide.