Call Center Representative - Mumbai (Work from Office)

Overview:

*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift 

MEGA JOB FAIR WALK IN AT VASHI OFFICE

 

Walk In Interviews:

Monday to Friday

4:00 PM to 8:00PM IST

 

Address:

Transworld Systems Inc.

Vishwaroop IT Park,7th Floor,

Vashi, Navi Mumbai – 400703

 

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

Meet: HR - Saiqa Shaikh

 

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Harver”. This online interview must be completed for prompt consideration of employment applications as it takes the place of first phone screen. 

 

Work Location: This is an On Site position and location is Vashi at

7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705

 

Compensation: INR · Mumbai: ₹16,500 monthly

Shift: Night / Days Off: Saturday and Sunday

 

Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources:

 

Email Us: mumrecruitment@tsico.com

Contact: Saiqa 859 157 8918

 

Build Your Future! Come join our thriving team as a Semi-Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

 

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
• Transport facility (Depends on policy and shift) - Transportation provided
• Working 5 days/week

Responsibilities:

In This Role, You Will:

• Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.
• Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
• Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
• Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.
• Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
• Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
• Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.

Qualifications:

Ideal Candidate Qualifications:

• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Graduate Fresher’s or HSC + Minimum 6 months of experience.
• Customer-centric attitude with strong problem-solving skills.
• Adaptability to changing processes and requirements.

 

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

 

NKJOBS

Transworld Systems is an industry leader in delinquency and cash flow management by providing fixed fee accounts receivable solutions & collections, averaging less then $10 per account. Transworld Systems, provider of Accelerator, Profit Recovery and Profit Recovery Messenger has been serving the A/R needs of small to medium size business industry since 1970. They assist business owners and medical professionals with better tools for increasing cash flow, accelerating payments, recovering bad debt and recovering past due accounts.