TALENTMATE
Website:
talentmate.com
Job details:
Description
Job Description
Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.
Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.
A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customers experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.
Basic Qualifications
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in English-language communication skills, both written and verbal
- 1+ years of customer service experience, or Bachelors degree in management, business administration, economics, engineering, marketing
- Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service
Preferred Qualifications
- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
- Prior experience in Customer Service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ASSPL - Telangana - D82
Job ID: A3203146
Job Details
Role Level: Not Applicable Work Type: Full-Time Country: India City: india Company Website: https://www.aboutamazon.com/ Job Function: Supply Chain & Logistics Company Industry/
Sector: Software Development
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Click on Apply to know more.