Training Manager
Central Park
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- communication skills
- customer service
About the role
Central Park
Website:
centralpark.in
Job details:
Responsibilities
- Deliver engaging training programs on soft skills, hospitality excellence, customer service, executive presence, communication, and sales effectiveness.
- Conduct induction and onboarding programs for new employees.
- Facilitate role plays, mock customer interactions, and experiential learning sessions.
- Support product and process training in collaboration with business stakeholders.
- Conduct training needs analysis and recommend learning interventions.
- Assess participant learning through quizzes, role plays, observations, and feedback.
- Monitor post-training implementation and provide on-the-job coaching where required.
- Develop and update training content, presentations, assessments, and learning materials.
- Maintain training records, attendance, and training effectiveness reports.
- Promote a culture of continuous learning and service excellence across the organization.
Qualifications
- Graduate or Postgraduate in Hospitality, Hotel Management, Business Administration, or a related field.
- Minimum 2 years of experience in Training & Development, preferably in hospitality, luxury real estate, aviation, hotels, or premium customer service industries.
Required Skills
- Excellent verbal and written communication skills.
- Strong presentation, facilitation, and public speaking abilities.
- Well-groomed with a professional personality and executive presence.
- Proficient in Microsoft PowerPoint, Excel, and MS Office.
- Passion for coaching, mentoring, and developing people.
- Willingness to travel across Central Park locations as required.
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