Health Prime
Website:
hpiinc.com
Job details:
Company Description Health Prime is a leading provider of revenue cycle management solutions for physician groups, helping thousands of physicians across the country maximize revenue while focusing on quality patient care. The organization combines deep domain expertise, dedicated client service, proprietary technology, and a scalable delivery model to streamline coding, billing, workflows, and collections. Its teams specialize in precision coding and compliance, ensuring claims are accurate and submitted correctly the first time to reduce denials and delays. By leveraging advanced automation and custom dashboards, Health Prime minimizes manual work, reduces errors, and offers real-time visibility into key financial metrics, empowering clients to make data-driven decisions that enhance operational efficiency and revenue performance.
Key Roles & Responsibilities:
✅ Deliver engaging Voice & Accent training programs for new hires and existing employees.
✅ Coach employees on pronunciation, grammar, articulation, fluency, accent neutralization, and professional communication.
✅ Conduct assessments and track learner progress to ensure training effectiveness.
✅ Provide floor support through call monitoring, feedback sessions, and refresher training.
✅ Design and customize learning content based on business and individual development needs.
✅ Partner with Operations and Quality teams to drive continuous improvement initiatives.
✅ Create action plans to improve performance and accelerate learner growth.
✅ Maintain training reports, progress updates, and stakeholder communications.
What We're Looking For
✔ 3-5 years of experience in Voice & Accent Training, preferably within the Healthcare RCM/BPO industry.
✔ Excellent spoken and written English communication skills.
✔ Strong understanding of American or neutral accent principles.
✔ Expertise in facilitation, coaching, curriculum development, and learner engagement.
✔ Certifications such as TESOL, TEFL, CELTA, Voice & Accent Training, or equivalent are highly preferred.
✔ Experience with LMS platforms, virtual training tools, and MS Office.
Bonus Points
⭐ CEFR, IELTS, TOEFL, or similar English proficiency certifications.
⭐ Certification in Phonetics, Speech Therapy, or Communication Training.
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