International BPO
Website:
internationalbpo.net
Job details:
Leading BPO in Bengaluru
Hiring for Training & Quality Manager
International Voice& Chat process
Must be a Manager On papers in Quality & Training in International BPO
International Voice Experience(Mandatory)
Over All Experience 8+ Years
CTC UPTO 15LPA
Role & Key Responsibilities
- Lead, mentor, and manage the Training team, ensuring high performance, effective coaching, and continuous capability development.
- Plan and oversee new hire, refresher, process, and business-specific training programs aligned with operational goals.
- Measure training effectiveness through assessments, quality metrics, and business KPIs, implementing improvement plans where required.
- Partner with Operations, Quality, HR, and Client stakeholders to identify learning needs and drive performance improvement.
- Deliver engaging learning experiences using adult learning principles and blended training methodologies.
- Monitor trainer performance through classroom observations, coaching, and regular feedback.
- Track learner progress, attendance, certification readiness, and ensure timely completion of training administration.
- Maintain governance of training records, LMS, reporting, and compliance with organizational standards.
- Drive continuous improvement initiatives through data analysis, process optimization, and quality interventions.
- Build strong relationships with internal and external stakeholders to ensure consistent and effective learning delivery across programs.
Key Skills & Knowledge
- Training Operations & Learning Strategy
- Stakeholder & Client Management
- Performance Coaching & Team Development
- Adult Learning & Facilitation Techniques
- Learning Management Systems (LMS)
- Quality & Performance Analytics
- Continuous Improvement
- Microsoft Office Suite (Excel, PowerPoint, Word)
Education
- Graduate in any discipline.
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Interested candidates can mail their cv at simmi@hiresquad.in
Click on Apply to know more.
