Website:
materialdepot.com
Job details:
Trainer – Sales & Retail
Location: Bangalore, Karnataka
Experience: Minimum 3 years
Travel: Willingness to travel to Experience Centres (ECs) and Hyderabad as required
About Material Depot
Material Depot is transforming the home interiors and decor materials industry by making the shopping experience more accessible, convenient, and design-focused. We offer a wide range of interior materials, including tiles, laminates, surfaces, and wall and floor decor, enabling customers to explore and purchase products seamlessly.
We are looking for a dynamic and hands-on Trainer – Sales & Retail to strengthen the capabilities of our sales and retail teams, improve customer interactions, and establish consistent service standards across our Experience Centres.
Role Overview
The Trainer will be responsible for designing, developing, and delivering training programs for sales and retail teams. The role will focus on improving sales effectiveness, customer experience, communication, grooming, product knowledge, and workplace discipline.
The ideal candidate should have experience in training customer-facing teams, developing Standard Operating Procedures (SOPs), identifying skill gaps, and implementing structured learning initiatives that translate into measurable improvements in team performance.
Key Responsibilities
1. Training & Development
- Design and deliver structured training programs for sales executives, retail teams, and other customer-facing employees.
- Conduct induction and onboarding training for new hires, ensuring they understand company processes, products, service standards, and customer engagement expectations.
- Develop and conduct refresher training sessions to reinforce learning and improve on-the-job performance.
- Facilitate role plays, mock customer interactions, and practical exercises to strengthen selling skills and customer handling.
2. Sales Effectiveness & Customer Experience
- Train teams on consultative selling, customer engagement, objection handling, upselling, cross-selling, and closing techniques.
- Improve communication, professional etiquette, grooming, and customer relationship management.
- Establish consistent customer service standards across Experience Centres.
- Help teams manage customer queries, complaints, and escalations professionally.
3. SOP Development & Implementation
- Develop and maintain SOPs for customer experience, sales processes, grooming, communication, and workplace discipline.
- Standardise training materials, checklists, and operating guidelines across locations.
- Ensure consistent implementation of SOPs through regular follow-ups, observations, and feedback.
- Identify process gaps and recommend improvements to enhance service quality and operational efficiency.
4. Training Needs Analysis & Performance Improvement
- Identify skill gaps through store visits, employee assessments, manager feedback, and observation of customer interactions.
- Evaluate training effectiveness through assessments, feedback, and improvements in on-the-job performance.
- Work closely with sales leaders and retail managers to understand team challenges and develop targeted interventions.
- Maintain training calendars, attendance records, assessment results, and training effectiveness reports.
5. Field Training & Stakeholder Collaboration
- Conduct on-site training sessions across Experience Centres in Bangalore and travel to Hyderabad whenever required.
- Partner with hiring, sales, and retail operations teams to align training programs with business requirements.
- Coach employees and managers to reinforce learning and maintain consistent service standards across locations.
Required Qualifications & Experience
- Minimum 3 years of experience in Training, Learning & Development (L&D), Sales Training, or Retail Training.
- Experience in customer-facing industries such as retail, D2C, consumer goods, real estate, hospitality, interior design, or building and design materials.
- Demonstrated experience in conducting training sessions for sales, retail, or frontline teams.
- Experience developing training modules, SOPs, onboarding programs, and refresher training content.
- Strong understanding of customer experience, sales processes, professional etiquette, and frontline team development.
- Excellent communication, presentation, facilitation, and interpersonal skills.
- Ability to engage diverse audiences and translate concepts into practical, on-the-job learning.
- Willingness to travel to different Experience Centres and Hyderabad as required.
Preferred Skills
- Experience training teams in multi-location retail or customer-facing operations.
- Familiarity with consultative selling and customer experience improvement practices.
- Strong coaching, problem-solving, and stakeholder management skills.
- Ability to assess training effectiveness and recommend data-driven improvements.
- Comfortable working in a fast-paced, evolving business environment.
What We’re Looking For
We are looking for a proactive, energetic, and execution-oriented trainer who can work closely with frontline teams, understand real-world operational challenges, and drive tangible improvements in sales capability and customer experience. The candidate should be comfortable conducting both classroom-style and on-the-job training, travelling to different locations, and building scalable training processes as the business grows.
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