RAPSYS TECHNOLOGIES PTE LTD
Website:
rapsystechnologies.com
Job details:
🌟 We're Hiring: Trainer and Support Executive! 🌟
We are looking for a passionate and knowledgeable Trainer and Support Executive to join our dynamic team. The ideal candidate will be responsible for delivering training programs, providing support to our clients, and ensuring that they have the resources they need to succeed.
📍 Location: Gurugram, India
⏰ Work Mode: Remote
💼 Role: Trainer and Support Executive
What You'll Do:Client Support
• Act as first and second-line support for accounting software queries across email, phone, and
video call
• Diagnose and resolve software issues, reconciliation queries, bank feed problems, and
integration errors
• Escalate complex technical issues appropriately while keeping clients informed throughout
• Maintain accurate records of client interactions and resolutions in the CRM system
Customer Success
• Build lasting relationships with UK clients, acting as a trusted advisor on accounting software
best practice
• Proactively identify clients who may benefit from additional training or product features
• Gather and communicate client feedback to the product and management teams
• Contribute to client satisfaction targets, retention, and NPS scores
Training & Onboarding
• Deliver engaging one-to-one and group training sessions for clients on Nomi, CRM, Pricing
Tool and related tools
• Design and maintain training materials, video guides, quick-reference sheets, and FAQs
tailored to client needs
• Onboard new clients to Nomi, ensuring a smooth transition and confident adoption
• Conduct follow-up sessions to reinforce learning and address evolving client requirements
Ready to make an impact? 🚀 Apply now and let's grow together!
Click on Apply to know more.