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Job details:
🚀 We’re Hiring! Trainer – Customer Service Department
📍 Location: Mohali Head Office
🧠 Experience: 1–5 Years
🏢 Industry Preference: Mobile Industry / Sales Trainer / Process Trainer
🎓 Qualification: B.Tech (Mandatory) MBA – Added Advantage
💰 Compensation:
- Attractive Fixed CTC + Allowances upto 35000/- PM
- Salary Negotiable for the right candidate
- Local candidate preferred
🔥 What You’ll Do:
✅ Responsible for the implementation, supervision, and assessment of service standardization within the region, and providing training and guidance to relevant personnel.
✅ Managing daily service center operations, including staff skill assessments, to ensure high performance and improved service center rankings.
✅ Following up on feedback received from communication channels such as email, network platforms, hotlines, and other customer touchpoints to address and resolve customer complaints effectively.
✅ Identifying business pain points within customer service centers and conducting targeted skill-based training to enhance the efficiency and performance of customer service employees.
✅ Conducting regular training sessions for service center teams on new products, processes, and company policies.
✅ Preparing and submitting daily reports to the Branch Office as per requirements.
📩 Interested?
Send your resume at mandeepsingh10486@boang.co.in
Click on Apply to know more.