BT Group
Website:
bt.com
Job details:
Job Title: Trainee Business Support Advisor
Req ID: 59279
Job Function: Business Services & Operations
Posting Start Date: 29/05/2026
Posting End Date: 30/05/2026
Division: UK Business
Job Location: IND-Gurugram-IQ
Advertised Salary: Competitive
About The Role
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
What You’ll Be Doing
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
Click on Apply to know more.