Support

At Trac, we're looking for a passionate and experienced Support professional to join our team. As a Support Specialist, you'll be responsible for providing exceptional customer service and technical assistance to our users, ensuring they have a seamless experience with our platform. Key Responsibilities: - Respond to customer inquiries and troubleshoot issues via email, phone, and chat - Provide step-by-step guidance and support to users on various platform features and functionalities - Escalate complex issues to the appropriate teams and follow up to ensure timely resolution - Identify and document recurring problems, and work with the product team to implement solutions - Maintain detailed records of customer interactions and track performance metrics - Continuously learn and stay up-to-date with platform updates and new features Requirements: - 1-3 years of experience in a customer service or technical support role - Strong communication and interpersonal skills, with the ability to explain complex topics in a clear and concise manner - Excellent problem-solving and analytical skills to quickly identify and resolve issues - Familiarity with web-based applications and a willingness to learn new technologies - Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively - Proficient in using various support tools and customer relationship management (CRM) systems - Passion for delivering exceptional customer experiences

Trac is a leading provider of talent acquisition and workforce management solutions, empowering organizations to find, engage, and retain the best talent. Our innovative platform and dedicated team of experts help clients streamline their recruitment processes, improve candidate experience, and make data-driven hiring decisions.