Product Support Associate

Provide desk and chat support to customers ensuring timely and effective resolution of technical issues. Resolve customer tickets efficiently using a combination of technical expertise and effective communication skills. Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge. Continuously update and educate customers on the status of their reported issues ensuring transparency and customer satisfaction. Document support interactions troubleshooting steps and solutions to contribute to the knowledge base. Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions. Stay updated on product features technical specifications and industry trends to provide accurate and timely support.

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